Real Questions. Real Answers.

Frequently Asked Questions — As asked by our clients.

  • Virtual Office
    • How long does it takes to get the activation mail?

      Accounts that are fully paid will be activated within 24 hours.

    • Do I need to pay upfront payment or can I just pay monthly?

      We require the up front payment for you to secure the contract for our VO plan and also we do not request for a security deposit like other company.Our monthly installment is only available for Maybank credit card and you're required to swipe your credit card at our Plaza Mont Kiara office.

    • Is there a mail forwarding services offered to virtual office service?

      Yes, we can forward the mails and parcel to you where ever you are. For mail forwarding within Malaysia you are required of RM100 deposit and RM200 deposit for other countries. Each of the postage + RM2 mail handling fee will be deducted from the deposit.

    • Is it possible to apply to your virtual office plan and use the mailing address to register our company with SSM?

      Yes it is, for SSM the most important is for them to have your mailing address instead of your office address. However with our VO service, you can use our mailing address for the purpose of your business.

    • Can I get the tenancy agreement with your virtual office service?

      We apologize as for the MOF requirement, you need to have actual office space and for us to provide the tenancy agreement to you, you would need to subscribe our FlexiServicedOffice (temporary office). With a minimum amount of RM850, we will provide you a tenancy agreement for 1 year and 30 hours serviced office usage.

    • If the free hour(s) for using the conference room / hot desking / day office is not used, can it be accumulated for the next following month?

      Unfortunately no, remaining months cannot be brought forward to the following month.

    • Do I need to book in advance or is it possible for me to get the room on the same day or on the spot?

      For any of our conference room / hot desking / day office facilities, you need to do advance room booking within 24hours. This is to secure that the room is available for your usage. We do not confirm that you will have the room if you book on the spot, however if the room is available you are allowed to use it.

    • Is there a charge when a call is forwarded to my number?

      For our Virtual Office Platinum plan, you have 70 minutes of call forwarding to your mobile included in your plan. If you exceed it, which rarely happens, you will be charged according to Telekom Malaysia rates.

    • If I apply for Virtual Office Platinum, is it possible for your company not to transfer the call to me instead just take down messages?

      Yes, it is possible for us to do as per your request. We will update it in our system. However the price will remain as the normal charges.

    • What is vanity number?

      Vanity number is an additional number if you wish to have 2 dedicated numbers for your company. Monthly charges is RM15 per month for each of the vanity number.

    • I want to rent your office suite but I have my own fax machine. Can I be able to bring it in the office as well? If yes, do I have to pay extra charge for that? Or will you pay for my fax machine bill since I will not use your fax number intead I will use mine?

      Yes, you are able to bring your own fax machine. However the charges of the line installation and your fax charges will be on your own.

    • I am living outside Malaysia and I want to subscribe for virtual office package just to register for a bank account. Is it possible?

      Unfortunately according to the Malaysia law, you need to be present in front of the bank officer to open a bank account. You can register for a virtual office for other purposes.

    • Can I upgrade my virtual office plan in the future?

      Certainly, you can upgrade your plan later. Your balance will be deducted to the upgraded plan price.

    • Can I choose the phone and fax number?

      Unfortunately no. This is because your phone or fax number is automatically assigned by the system. We do have a list of Golden Numbers. You can purchase them at a fee. Alternatively you can also upgrade your account to use a 1800 toll free number.

    • What document do you need in order for me to apply for virtual office service?
      • IC/Passport copy
      • Section 17/ Form 9(SSM)
      • Section 14 (Superform) / Form 49
      • vOffice Registration Form
      • Copy of payment transaction
    • How much is the charges for outgoing fax?

      For the one time, you will be given 3 pages for free. The out going fax charges is : Outbound Fax to KL and Selangor - RM0.45 per page. Outbound Fax to other states within Malaysia - RM0.75 per page. Outbound Fax to International Destination - Only RM1.50 per page to all countries (promo rate)

    • If I subscribe to Plaza Mont Kiara, can I use the Empire Tower office?

      Unfortunately no. This is to avoid the confusion as your account is based at Plaza Mont Kiara. However you can use other facilities such as meeting room / day office / hot desking.

    • Is there any additional charges after I make this payment?

      For most cases, NO. There is no hidden fee or whatsoever. There will only be extra charges should you purchase additional services such as mail forwarding, printing and etc.

    • How about the setup fee? Do I need to pay for it?

      No. The setup fee is currently waived

    • Can I register 2 companies under 1 account?

      No. 1 account is only for 1 company. However if you wish to subscribe another company we will give you the best price.

    • Is there any additional charges or surcharge for meeting room usage on PH or non working hour?

      Yes, an additional of 75% will be charge on each additional hour.

  • Company Incorporation For Foreigner
    • What are the advantages of registering a SDN BHD (Private Limited) company?
      1. Your liability is limited only to the amount of capital that the shareholders contribute into the Company.
      2. A Sdn Bhd’s shareholding is much more liquid, as compared to a Sole Proprietorship’s or Partnership’s. It is much easier to amend existing shareholding or add additional shares into the Company for new investors.
      3. A Sdn Bhd entity is deemed more established and are more likely to help your business’ credibility.
      4. A better transparency and accountability in terms of auditing and tracking the Company’s balance sheet.
      5. The business does not die with the founders, because the incorporation of a Sdn Bhd makes it a legal entity in itself.
      6. You can appoint non-Malaysian directors into the business venture.
    • What is SSM and CCM?

      SSM or Suruhanjaya Syarikat Malaysia is the malay term of CCM or Companies Commission of Malaysia. They serve as a government agency to incorporate companies and register businesses as well as to provide company and business information to the public.

    • What do I need to submit in order to incorporated a company in Malaysia?

      We would just require you to fill up the registration form and submit the passports or ICs of the directors. There must be at least 2 directors as stated by the companies act of Malaysia.

    • How long will it take to incorporated a company under a SDN BHD setup?

      It will take 14 working days depending on the SSM’s portal and how long you will need in completing the documentation.

    • Can I still get my company incorporated in Malaysia even without my presence there?

      Yes, we can do the whole company incorporation process even if you are not able to come to Malaysia due to some reasons. You can just courier your original signed documents to us and get the forms be notarized by the Notary Public in your country. However, you would need to come to Malaysia on the opening of your bank account as this is usually a strict policy of banks here.

    • Can I already start doing business in Malaysia even if my company is still being processed for incorporation?

      Yes, with our Instant Office services, you can already start your business while waiting for your company to be incorporated. We will provide you with receptionists to answer your calls, a prestigious business address, meeting and workstation facilities for you to use and other services that you may need. Please call us at +603 2788 3555 to speak to our Solutions Consultant or you can also check out the plan page here.

    • How much is the standard authorized paid-up capital?

      The authorized capital would be a minimum of RM400,000.

    • How much should I pay if I want to increase mu authorized paid-up capital?

      Below is the newly updated schedule where you can see the government charges according to your company’s requirement for your authorized paid-up capital:

      Authorised paid up capital Registration Fee for SSM
      Up to 400,000 1,000
      400,001 - 500,000 3,000
      500,001 - 1,000,000 5,000
      1,000,001 - 5 MIL 8,000
      5,000,001 - 10 MIL 10,000
      10,000,001 - 25 MIL 20,000
      25,000,001 - 50 MIL 40,000
      50,000,001 - 100 MIL 50,000
      100 MIL and above 70,000
    • What is the difference between authorized paid-up capital and paid-up capital?

      Authorized paid up capital is the maximum amount of shares that a company is allowed to issue to its shareholders. This is indicated in the Memorandum of Association and is also known as the ceiling of the paid-up capital. Paid up capital, on one hand, is the physical funds that a company injects into their bank account for the business operations.

    • Why should I increase my paid-up capital?

      When you are applying or seeking for the following purposes. You would be required to increase your paid-up capital to a required amount of your application.

      • Bank loan
      • Project tender requirement
      • Business license
      • Corporate image
      • Work permit application
    • The directors are all foreigners. We do not have a local partner. Is this acceptable?

      Yes, we can register a 100% foreign owned company.

    • What is / are the best advantage(s) of having a local partner as a director?

      If your business will be into wholesale, retail, trading, import/export, consultancy, or food and beverage industry, you would be exempted of the required license of your company which is the WRT license if your local partner has at least 51% shareholding in the company.

    • What is a WRT license?

      Wholesale and Retail Trade (WRT) license is required by all companies that are in the wholesale, retail, trading, import/export and restaurant business which have foreign shareholding. The WRT license is required by all the said business sectors before they can apply for a professional work permit. This requires your company to have at least Rm1million paid-up capital.

    • Are you able to assist us in opening a bank account in Malaysia?

      Yes, we can provide you with a bank resolution certified by the Company Secretary. Bank officers would require to meet you personally in their premise upon your application of a new company account.

    • What are the procedures in incorporating a company?
      1. Company Name Search

        With meanings of the proposed company names. For example, AJU International Sdn Bhd - Azul, Jasmine, Urma - names of our son and daughters.

      2. Creating the documents
      3. Signing of documents

        The prepared documents will be emailed to you if you are in overseas. If you are in KL, this will be emailed and handed over to you in our office or you can choose to print the documents from your side to save time and petrol. The Form 48A must be stamped and signed by the Commissioner of Oath in Malaysia. If you are in overseas, you can get this particular form be notarized by the Notary Public in that country.

      4. Submit the original documents via courier or personally

        When your documents are all signed, we will then submit it for approval to SSM.

      5. Company Registration Number be informed
      6. Complete set of your Company Formation documents is ready for pick-up

        Memorandum of Associations booklets, Form 9, Other Company Certificates, Company Secretary’s Appointment, Rubber Stamp, and bank resolution will be provided.

      7. Open a Bank Account and Apply for licenses for your business operations

      Note: It is strongly advised that all directors must be present in front of the bank officer upon opening of the company bank account.

    • What are the statutory costs in maintaining a company in Malaysia?

      Other than the operational expenses required by your business, the other costs will be as follows:

      • Certified company secretarial fees of RM720/year (RM60/month) for the preparation & maintenance of your company statutory records.
      • Filing of annual return for submission of yearly financial information - RM500/year.
      • Auditing & Taxation preparation of your company account is required for the annual return submission mentioned above. Fee starts from RM2,000/year. The actual fee is depending on the volume of financial transactions of the company. For an average size company estimated RM3 to RM4,000/year.
      • Yearly financial accounts report is needed for auditing & taxation purposes. Our fee starts from Rm2,000.00/year.
    • How many types of business licenses can we apply?

      Business license depends on your nature of business. You are only required to take the business license that is appropriate for your nature of business. Give us further information on your nature of business so we can advise you what is needed for your company.

    • When I have already incorporated my company, am I able to stay in Malaysia and run my business?

      Having a company in Malaysia doesn’t mean that you can already stay here for long term. However, you can get a local manager to run your company. You can stay in Malaysia only on a social visit pass unless you apply for a work permit which allows you to stay for a maximum of 2 years and is renewable.

    • When my company is already fully incorporated, am I able tp buy a house or a property already?

      Yes, you are able to buy properties under the name of your company. However, it doesn't mean that you can already stay in Malaysia having this ownership. You would still be required to go through a work permit process or through an MM2H application in order to stay here for long term.

    • After company formation, can I already apply for a work visa?

      You will need to meet certain guidelines first. One of which is you are required to increase your paid-up capital to a certain amount required by the government depending on your nature of business. We would require your bank statement on this.

    • What are the guidelines in order for me to be eligible for a work permit?
      • Employer Company must be a Sdn Bhd.
      • Must provide details of the nature of business as in SSM Profile and provide more specific business details.
      • The Company should meet up the existing paid up and authorized capital requirement. (Minimum requirement in this case is RM500,0000 to RM1,000,000.
      • Details of shared ownership breakdown (Percentage shares of each - Bumiputra, Other Malaysians, Foreigners).
      • The Company Profile must be provided.
      • Must specify if are there any financial accounts and banking account transactions.
      • Must provide number of applications and their nationality.
      • Information is needed regarding the number of local employees in the company and what is the ratio of local & foreign work force.
      • Position applied and job description must be clearly presented.
      • Age should be at least 25 years old.
      • Salary should be at least RM5,000.
    • Do I have a limit in the number of work visa applications I am going to make for my company?

      You can apply for a work visa for as many staff as you can just as long as your company meets the eligibility requirements indicated above.

    • What if I decide not to continue with the incorporation. Will I get a refund?

      We can only give you the refund, provided that it is still on the documentation stage. Once the documents are signed and returned to us, there will be no more refund.

      In the event of a refund, we will deduct RM1,000 as the processing fee.*

      *Terms and Conditions apply.


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Since 2003. Virtual Office Malaysia (vOffice) has served over 22,000 businesses and available in over 42 locations. Virtual Office Malaysia enable businesses to scale fast and operate leanly. For more information about virtual office Malaysia, please call us at +603 2788 3555 or email us at